Frequently Asked Questions
- What payment options do you accept?
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We process payments through PayPal and Square.
- How long is the typical wait?
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Most of our gifts ship within 2-4 business days. A few of our gifts are made-to-order and take just a bit longer to produce, typically 4-6 business days. Each product listing should state the standard shipping estimate for the listed product. Production times may increase during the holiday season (November-December) to 5-7 business days.
On rare occasions, fulfillment timelines may be slightly delayed. If this happens, we will immediately email you with an updated estimated ship date.
- Do you have a refund policy?
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All sales are final. We take great care in creating, assembling, and packaging your gifts. Due to the handmade and made-to-order nature of a majority of our products, we do not accept returns at this time, unless the item has arrived damaged or has a defect.
Should you have a problem with your order, please email us at thegiftofgab3@gmail.com and we will work to make it right. If there is damage to a product, please submit photos with your request as this will help us to process your request in a timely manner. - How does shipping work?
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Unless otherwise specified, all gifts are shipped via UPS or USPS. Gifts usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that UPS Ground and Fed Ex Ground do not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping.